Terms of Service

1. Acceptance of Terms

By accessing or using TrainDrop, you confirm that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and agree to comply with these Terms. If you do not agree to these Terms, do not use the Service.

2. Description of Service

TrainDrop is a software-as-a-service (SaaS) platform that helps small businesses create employee training materials. You can upload a phone-recorded video or typed notes, and TrainDrop uses artificial intelligence — including speech-to-text transcription, natural language generation, and video encoding — to produce structured training modules that include written Standard Operating Procedures (SOPs), captioned videos, and shareable training tracks.

The Service allows you to add team members (your employees), send them unique training links, and track their completion status. Employees access training content via links sent by email and do not need to create a TrainDrop account.

3. Account Registration and Security

When you create an account, you agree to:

• Provide accurate, current, and complete registration information
• Keep your account credentials confidential and not share them with others
• Promptly notify us if you suspect unauthorized access to your account
• Be solely responsible for all activity that occurs under your account, including actions taken by anyone you allow to use it

You must be at least 18 years old to create an account. By creating an account on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms.

4. Free Trial

TrainDrop offers a 30-day free trial to new accounts. Here is what you need to know:

• No credit card is required to start your free trial
• You have full access to all features of the Service during the trial period
• Your trial begins on the date you create your account
• At the end of the 30-day trial, your account will be paused — meaning you can still log in and view existing content, but you cannot create new modules, invite new team members, or process new videos until you subscribe to a paid plan
• Your content and data are preserved during the paused state for up to 90 days, after which they may be permanently deleted
• TrainDrop reserves the right to modify, shorten, or discontinue the free trial offering at any time

5. Paid Plans, Billing, and Payment

Paid subscription plans are available at prices listed on our pricing page. Key billing terms:

• Subscriptions are billed on a monthly or annual basis depending on your selection at signup
• Annual subscriptions are billed upfront for the full year
• Payments are processed by Stripe, our third-party payment processor. By providing payment information, you authorize us to charge you on a recurring basis
• Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date
• We may change subscription prices with at least 30 days' advance notice sent to your account email. Your continued use of the Service after a price change takes effect constitutes your acceptance of the new price
• All prices are listed and charged in U.S. dollars
• If a payment fails, we will notify you and may suspend your account until payment is successfully collected

6. Cancellation and Refund Policy

• You may cancel your subscription at any time from your account settings or by emailing support@traindrop.app
• Cancellation takes effect at the end of your current billing period; you retain full access to the Service until then
• We do not offer refunds for partial billing periods on monthly subscriptions
• Annual subscriptions are non-refundable, except as required by applicable law or in cases where TrainDrop terminates your account without cause — in which case you will receive a pro-rated refund for the unused portion of your subscription
• If you cancel during your free trial, no charge will be made

7. Your Content: Ownership and License

You retain full ownership of all content you upload to TrainDrop ("Your Content"), including videos, audio files, documents, and written notes.

By uploading Your Content, you grant TrainDrop a non-exclusive, worldwide, royalty-free license to store, process, transmit, and display Your Content solely for the purpose of providing the Service to you. This license terminates when you delete Your Content or close your account.

AI-generated outputs produced by TrainDrop from Your Content — including SOPs, captions, and training modules — are delivered to you as part of the Service. You own those outputs and may use them however you choose.

You represent and warrant that:

• You have all necessary rights, permissions, and authorizations to upload Your Content
• Your Content does not infringe any third-party intellectual property rights, including copyright or trademark
• You have appropriate authority or consent to upload any personal information about individuals — including your employees — that appears in Your Content
• Your Content complies with all applicable laws

TrainDrop may use aggregated, anonymized usage data (not including Your Content or any identifying information) to improve the Service.

8. AI-Generated Content

TrainDrop uses artificial intelligence to generate training materials from your uploaded content. Please understand the following before distributing AI-generated content to your team:

9. Employee and Team Member Data

TrainDrop allows you to add your employees as team members and track their training completion. By using this feature:

• You represent that you have the legal authority — and, where required by applicable law, appropriate consent — of your employees to collect and share their names, email addresses, and training activity data with TrainDrop
• You are responsible for complying with all applicable employment, privacy, and data protection laws in your jurisdiction regarding tracking of employee training activities
• You agree to inform your employees that their training completion status and time spent on modules are tracked

You are the data controller for your employees' personal information that you input into TrainDrop. TrainDrop processes this data on your behalf as a data processor.

10. Acceptable Use Policy

You agree not to use TrainDrop to:

• Upload content that is illegal, defamatory, harassing, threatening, obscene, or fraudulent
• Upload content that infringes any third-party intellectual property rights, including copyright or trademark
• Upload content containing malware, viruses, or harmful code
• Violate the privacy rights of others or collect personal information without appropriate authorization
• Impersonate any person or entity, or misrepresent your affiliation with any person or organization
• Attempt to reverse engineer, decompile, or extract source code from TrainDrop
• Circumvent, disable, or interfere with any security or access control features of the Service
• Use automated scripts, bots, or scrapers to access the Service beyond normal usage patterns
• Resell, sublicense, or commercially exploit access to the Service without our written permission
• Use the Service in any way that violates applicable local, state, national, or international law

We reserve the right to investigate suspected violations and take appropriate action, including suspending or permanently terminating your account.

11. Intellectual Property

TrainDrop — including its software, user interface, design, brand, documentation, and all underlying technology — is owned by TrainDrop and protected by U.S. and international copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights in TrainDrop or its technology.

The "TrainDrop" name and logo are trademarks of TrainDrop. You may not use our trademarks without prior written permission.

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant TrainDrop an unrestricted, perpetual, irrevocable, royalty-free license to use that Feedback for any purpose — including incorporating it into the Service — without compensation or attribution to you.

12. Third-Party Services

TrainDrop relies on the following third-party services to operate. Your use of TrainDrop involves these services processing your data subject to their own terms and privacy policies:

• —Supabase: database, authentication, and file storage
• —Vercel: application hosting and serverless computing
• —Anthropic (Claude API): AI-powered SOP generation and text refinement
• —OpenAI (Whisper API): audio transcription
• —Replicate: video processing and encoding
• —Stripe: payment processing
• —Resend: transactional email delivery

TrainDrop is not responsible for the acts, omissions, or privacy practices of any third-party service.

13. Termination and Suspension

By you: You may close your account at any time from your account settings. Upon account deletion, your data will be permanently deleted within 30 days, subject to any legal retention obligations.

By TrainDrop: We may suspend or terminate your access to the Service, with or without notice, if we determine that you have:

• Violated these Terms or our Acceptable Use Policy
• Failed to pay subscription fees when due
• Engaged in conduct that is harmful to other users, the Service, or third parties
• Provided false or materially misleading information in your account registration

We will make reasonable efforts to provide advance notice before termination where practicable, except in cases of material violations, illegal activity, fraud, or legal requirements that demand immediate action.

Effect of termination: Upon termination, your right to use the Service immediately ceases. Sections 7, 8, 11, 14, 15, 16, 17, and 18 of these Terms will survive termination.

14. Disclaimer of Warranties

15. Limitation of Liability

16. Indemnification

You agree to defend, indemnify, and hold harmless TrainDrop and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of or inability to use the Service
• Your Content or anything you share through the Service
• Your violation of these Terms or any applicable law
• Your violation of any third-party rights, including intellectual property rights or privacy rights
• Any claims by your employees or team members relating to how you used TrainDrop to collect, process, or share their data

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Nebraska, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Dispute Resolution

19. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on this page with a new effective date
• Send an email notification to the address associated with your account

Your continued use of the Service after updated Terms take effect constitutes your acceptance of the changes. If you do not agree to updated Terms, you must stop using the Service.

20. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and TrainDrop regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
• Waiver. TrainDrop's failure to enforce any provision does not waive our right to enforce it in the future.
• Assignment. You may not assign your rights or obligations under these Terms without our written consent. TrainDrop may freely assign its rights in connection with a merger, acquisition, or sale of assets.
• No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and TrainDrop.
• Force majeure. TrainDrop is not liable for any failure or delay in performance due to causes beyond our reasonable control, including internet outages, natural disasters, or third-party service failures.

21. Contact

For questions about these Terms, please contact us: